Recover My Withdrawal BTC

I need help since this is the very last step I can get help from. After fighting through going over budget in this app. I was finally able to withdrawal the amount I earned dealing with many fees, but I forgot to update the On-chain code and now my money is stuck on the BTC block chain. So, the company is now telling me the technical team will only help me if I pay this fee of $3219.11USD. I need this payment to be able to pay off all my bills that now I am debt and especially pay back my retired mother that trusted me and loaned me the last bit before I screwed up on the withdrawal. Once I can get this money and withdrawal got to help my partner get out of it too. Once we both got our funds we both decided to never do this type of side gig. It has costed us both way too much. I have learned a lot out of this and never want to repeat it again. Thank you all for any help you give me. I will be very appreciative and will return the favor and will like to return the help you offered to me. I added the photo the company customer service sent me.